What’s New In Your Pocket
4 min read
Max Wilson, Pocket Co-founder
Max is one of the people behind Pocket. He’s spent years running secure spaces that people trust with their belongings, and he’s always looking for ways to make storage simpler for the people who use it. In What’s New In Your Pocket, he shares the changes we’re making and why we’re making them.
Table of contents
What’s new?
Why have we introduced it?
What problem does the app solve?
How does the app work?
Who will find the app useful?
How does the app make storage easier?
How can customers use it?
What’s next for Pocket?
What can you store in your Pocket?
Pocket offers secure, flexible storage for both personal and business needs.
A quick stop at your storage unit should feel exactly that: quick. Whether you’re collecting a suitcase before a trip or collecting the last few boxes for a house move, getting to your belongings should be straightforward.
Pocket’s mobile-friendly website already lets you book and access your storage from your phone. Now, we’re working on a native app to build on that experience.
What’s new?
Pocket is developing a native app: a dedicated storage application customers can open directly on their phones.
Customers can already sign up, check availability, book a unit and access their storage through Pocket’s web app. The native app is the next step in Pocket’s development, and the company will share its features and download details when they’re ready.
Why have we introduced it?
Some customers have asked for an app. For those who visit their unit regularly, having Pocket alongside the apps they use every day is a natural fit.
Pocket’s first priority was to make its service easy to use through a mobile-friendly website, without requiring a download. A native app builds on that foundation, giving customers a dedicated way to open Pocket on their phones.
What problem does the app solve?
Storage is usually one part of a much busier day. You might be collecting equipment before work or making another trip to the unit between removal van loads. Finding your booking shouldn’t add to the list.
Having Pocket on your home screen gives you a familiar place to start each visit. You can already do this with a shortcut to our web app; the native app is being developed with that same everyday convenience in mind.
How does the app work?
While the native app is in development, you can continue to access your storage through the Pocket web app:
Open Pocket and find your booking. You’ll need an internet connection to retrieve your access codes.
Check your location’s access instructions. You’ll find these in your confirmation email, with help also available through your booking once it has started.
Retrieve your building entry code. Reveal the current code on your booking and enter it at the building keypad, following the instructions for your location.
Find and open your unit. Match the unit number to your booking, then retrieve your separate unit entry code.
Your building and unit use different codes, so check which one you need before entering it. For a walkthrough before your first visit, take a look at our web app access guide.
Who will find the app useful?
A dedicated app will be particularly relevant to customers who use their storage often. That might mean a small business owner collecting stock throughout the week, or someone regularly swapping the belongings they keep at home with those in their unit.
It could be just as welcome during a move. With boxes to pack and deliveries to organise, having Pocket in a familiar place on your phone leaves one less detail to keep track of.
How does the app make storage easier?
Convenience matters most when you arrive at the door. Pocket’s existing digital access system lets you retrieve your building and unit codes through your booking, so there’s no key to collect before your visit.
The codes refresh regularly, so always request the latest one when you return. An old screenshot may no longer give you access. If a door doesn’t open, check that you have the correct code and enter it slowly. Our unit access tips explain what to check if you need a hand.
Support is close by, too. You can reach live chat through Menu → Help. For an access emergency, the 24/7 emergency helpline is listed in the Contact Us section of your signed-in account.
How can customers use it?
You don’t have to wait for the native app to give Pocket a place on your home screen. Here’s how to add a shortcut to the web app:
On iPhone: open the Pocket website in your browser, tap Share and select Add to Home Screen.
On Android: open the Pocket website in Chrome, tap the three-dot menu and select Add to Home Screen.
You’ll then have a shortcut ready for your next visit. Our home screen guide takes you through the steps. This opens the existing web app; native app download details will follow separately.
What’s next for Pocket?
What’s New In Your Pocket follows the product developments designed around the practicalities of using storage. The native app is part of that ongoing work, and we’ll share a closer look as development progresses, including launch information and how to get started.
In the meantime, you can open your existing booking through the website or find your nearest Pocket location to explore your options.
